Policies & Legal

Welcome to our page on our friendly policies and legal terms and conditions.

Terms of Use

Welcome to Swarnaleh.com

Swarnaleh.com is owned and operated by Dr. Shraddha Shalgar, based in Pune, India. By accessing or using this website, you agree to comply with the following terms and conditions. If you do not agree, you may not use our services.

1. Eligibility

Swarnaleh.com sells its products only within India. By placing an order, you confirm that you are legally capable of entering into binding contracts and reside within India.

2. Payment

Payments will be accepted in Indian Rupees (₹) only.
Payment methods include online payments via payment gateways (e.g., Razorpay, Cashfree Payments) and manual payment options.
Payment details are not stored on our servers and are processed securely through third-party providers.

3. Order Processing

Orders are processed upon successful payment. Swarnaleh.com reserves the right to accept or reject orders at its discretion.

4. Shipping

Shipping is available across India, subject to third-party courier service availability.
Shipping charges may apply unless specified otherwise.
Swarnaleh.com does not guarantee shipping timelines as they depend on third-party providers.

5. Returns and Refunds

Refer to our Refund and Shipping Policy for details on eligibility and the process for refunds.

6. Intellectual Property

All content on Swarnaleh.com, including product descriptions, images, and logos, is the intellectual property of Dr. Shraddha Shalgar and may not be used without prior written consent.

7. Disclaimers

Refer to our Disclaimer for limitations on product warranties and guidance on product usage.

Disclaimer

1. Product Usage

Swarnaleh Suvarnaprashan Drops are FDA-approved for sale in India. The product is formulated with Ayurvedic principles but is not intended to replace professional medical advice, diagnosis, or treatment.

2. No Express Warranties

The product is sold "as is," without any express warranties or guarantees of effectiveness. By purchasing, the buyer acknowledges and consents to using the product with an understanding of its limitations.

3. Consultation

For specific health conditions or doubts, it is recommended to consult with Dr. Shraddha Shalgar before using the product. You may book a consultation through the contact information provided on the website.

4. Liability

Swarnaleh.com and Dr. Shraddha Shalgar are not liable for any adverse effects arising from improper use of the product. Usage is at the buyer’s discretion and responsibility.

For any further questions, reach out to us at info@swarnaleh.com or use the "Contact Us" form on our website.

Privacy Policy

1. Data Collection

Swarnaleh.com collects the following customer data:

Name
Address
Contact details
Payment details (processed securely by third-party gateways and not stored on our servers).

2. Data Usage

The collected data is used solely for order processing, shipping, and customer support. Data is stored on Wix’s platform, which adheres to global data security standards.

3. Sharing Data

Your data will not be sold or shared with third parties, except as necessary to process payments (e.g., Razorpay, Cashfree Payments) or facilitate shipping.

4. Contact Information

For any questions about our privacy practices, contact us at info@swarnaleh.com or use the form provided on the "Contact Us" page.

5. Data Security

We follow industry best practices to protect your personal information. However, no method of transmission over the internet is 100% secure.

Refund and Shipping

Shipping Policy

Orders are shipped across India using third-party courier services, subject to their availability.
Shipping charges may apply and will be communicated at checkout.
Estimated delivery timelines depend on the courier provider and are not guaranteed.

Refund Policy

Refunds are only applicable if:

The product is received in a damaged condition.
The product packaging is tampered with.

Refund Process

Submit an unboxing video clearly showing the damaged or tampered product to info@swarnaleh.com within 7 days of delivery.
Upon approval, the refund will be processed within 7 working days.

Non-Refundable Situations

Products opened and used without valid reasons.
Issues arising due to delays by shipping providers.

We are here to help. For any further questions, reach out to us at info@swarnaleh.com or use the "Contact Us" form on our website.

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